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Service Desk Support

Service Desk Support

Smart IMS Service Desk is intelligently designed to seamlessly merge with organizations and provide quick Return on Investment (ROI). Our Service Desk team acts as a virtual and logical extension to organizations to deliver high-quality, prompt, instant and reliable end-user support and services to its customers. Our Service Desk is focused on providing high-quality customer service by taking complete ownership of the incidents and coordinating incidents across multiple resolver groups. Our support processes are aligned to ITIL, and use industry standard tools and applications to ensure a seamless and smooth experience for the end users,

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Our Service Desk acts a logical entity within an organization and provides customized support to its employees. Some of the Salient Features of our Service Desk are:

  • The Service Desk of Smart IMS provides a single point of accountability and takes ownership for issue resolution.
  • The support desk team is courteous and skilled in tracking, reporting and passing the knowledge to the customer IT manager necessary to take corrective/preventive action in an event of any outage.
  • The service offers expanded coverage ensuring assistance 24 hours, 7 days a week and provides Summary Reporting, Service Level Management, Incident Management, Change Management, Configuration Management, Problem Management, Performance Management, Patch Updates, Backup