Proud Silver Sponsor
@ Duck Creek Formation '24

Omni Dallas Hotel | 21-23 May 2024
Connect with us at Booth # 508


Unique Challenges Faced by the Insurance Industry

Customer and Agent Engagements

Complex policies, handling emotional engagement during claims, and constant regulation update strain agents and customers alike. This  leads to burnouts and high attrition, impacting customer service holistically.

Infrastructure and Domain Expertise

One of the major challenges faced in the domain of IT infrastructure by Insurers is use of aging legacy systems that are costly to maintain and cannot handle the data demands of today. Additionally, insufficient domain expertise hinders accurate risk assessment for evolving coverages.

Insurance Operations

P&C Insurers constantly face rising competition that squeezes profits, legacy systems and outdated tech that hinders efficiency, cyber attacks that threaten data and evolving risks like climate change.


End to End Insurance IT Solutions

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Smart IMS @ Duck Creek Formation

At Formation ‘24, Smart IMS will showcase its innovative customer engagement solutions as well as a unique Insurance-in-a-box solution offering.

Formation '24

We are thrilled to be a silver sponsor of Duck Creek Formation 2024. As a Systems Integration partner of Duck Creek Technologies, we share a deep commitment to empowering P&C insurers with the tools and technologies they require to enhance enterprise efficiency in today’s dynamic market. This event presents a valuable opportunity to connect with industry peers, showcase our innovative solutions, and contribute to meaningful discussions around the future of P&C insurance.

About US

Headquartered in Plainsboro, New Jersey, Smart IMS Inc. provides Application & Infrastructure Management, Unified Communications, Digital and Cloud technology solutions to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner, and Salesforce Partner, is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.

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Duck Creek Formation '24