IP telephony Management Services
Smart IMS provides a comprehensive suite of IP telephony managed services specially tailored around Cisco and Microsoft based IP telephony solutions. The services have been specifically designed to help companies maintain large and complex IP environments. The Managed services help simplifying the monitoring, management and maintenance of your IP telephony infrastructure, and reducing management costs
Management of IP applications/services (e.g. Extension Mobility, Auto Attendant etc..)
- Monitoring & Management of Voice Gateways and endpoints (phones, soft phones, etc.)
- Operate the system on a 24x7 basis and be available for on-call or on-site assistance 24x7.
- Proactively monitor system alarms and performance metrics.
- Perform administration, including logical & physical moves, adds, changes and other updates to the licensed software configuration.
- Perform system backup and restore, including creating local system backups of the licensed software on various media as required.