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Service Desk Support

Service Desk Support

Smart IMS Service Desk is intelligently designed to seamlessly merge with your organization and provides a quick Return on Investment (ROI). Our Service Desk team acts as a virtual and logical extension to organizations to deliver high-quality, prompt, instant and reliable end-user support and services. Our Service Desk is focused on providing high-quality customer service by taking complete ownership of the incidents and coordinating incidents across multiple resolver groups. Our support processes are aligned to ITIL, and use industry standard tools and applications to ensure a seamless and smooth experience for the end users.

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Our Service Desk acts a logical entity within an organization and provides customized support to its employees. Some of the Salient Features of our Service Desk are:

  • It provides a single point of accountability and takes ownership for issue resolution.
  • Courteous and skilled Support desk engineers are efficient and quick in tracking, reporting and passing the knowledge to the customer IT manager necessary to take corrective/preventive action in an event of any outage.
  • Expanded coverage ensuring 24/7 assistance and provides Summary Reporting, Service Level Management, Incident Management, Change Management, Configuration Management, Problem Management, Performance Management, Patch Updates, Backup.