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Intense competition in the telecom market has driven many firms to look for new revenue streams by adopting innovative technologies and services. Smart IMS has a vast experience in various telecom technologies and a proven history of providing ready to go telecom solutions.

With the acquisition of Atlas Communications (, Smart IMS offers a comprehensive range of real time communications solutions ranging from Unified Communications, Network Engineering, Infrastructure, Application Development and Cloud based fully managed services. The combined company’s portfolio traverses Unified Communications as a Service (UCaaS), Software defined network (SDN), Embedded real time Communications Service, Network Engineering and Management and Enterprise Applications Development and Management. The custom application development and integration of corporate applications include Office 365 with VOIP, Collaboration, Presence, Web-enabled SIP trunks and Unified Communications Security.

Smart IMS’s Innovation Center at Plainsboro, New Jersey, is designed to share new real-time communications technologies, applications and solutions the companies are bringing to the market, including industry-specific solutions for Telecommunications to promote the technology partners powering AVATAR, ConnX and Smart Apps Solutions.

Smart IMS Telecommunication offerings include:

  • Unified Communications as a Service (UCaaS)
  • Session Border Control as a Service (SBCaaS)
  • SIP Trunking as a Service
  • Toll Fraud Detection and Prevention as a Service
  • Unified Communications Engineering and App Development
  • Unified Communications Deployment Services
  • Infrastructure Monitoring and Management Services
  • Platform Monitoring and Management Services
  • Application Monitoring and Management Services
  • Security Event and Threat Management Services
  • Performance, Security and Compliance Analytics
  • ConnX – Transformation to Hybrid WAN/SDNaaS
  • ConnX – SIP Trunking Transformation
  • ConnX – Voice Transformation with UCaaS/Skype for Business
  • Connx – Contact Center Transformation with Web RTC
  • AVATAR Assure – Predictable and preventive service assurance for voice, video and data network
  • AVATAR Secure – Threat Detection, Prevention and Mitigation for Voice, Video and Data Networks
  • AVATAR Assure Assess – Network Readiness Assessment for SDN/UCaaS/Skype
  • AVATAR Secure Assess – Security and Vulnerability assessment for voice/video/data networks

For Telco customers we offer a complete OSS/BSS solution and CX Solutions.

  • Telecom Engineering Solutions
  • Billing & Customer Care Solutions
  • Order & Service Management Solutions
  • Network Management Solutions
  • Business Intelligence and Data Warehousing Solutions
  • CRM Solutions
  • Product Engineering Services
  • Enterprise Application Development Services
  • Legacy Migration and Integration Services

With an array of service offerings for independent Software Vendors (ISVs), Smart IMS has become a chosen partner for several leading firms. Smart IMS participates in both IT and Engineering segments of Telecom industry. Our solutions span across the entire telecommunication value chain, including R&D, consulting, operations and Enterprise IT.