A Unified Experience That Connects Policyholders, Agents, and Operations
, our flagship platform at Smart IMS, is redefining the way insurers operate, connect, and innovate. In an industry shaped by complexity, stringent regulations, and fragmented systems, Xymphony offers an AI-powered, unified experience that seamlessly brings together policyholders, agents, and operations teams under a single, intelligent orchestration layer.
By combining Agentic AI and Natural Language Experience (NLX), Xymphony transforms how insurers manage policies, process claims, and engage customers.
It goes beyond automation to deliver true orchestration powered by intelligence, ensuring every interaction and decision is smarter, faster, and more consistent.
Xymphony connects effortlessly with customer’s existing ecosystem through integration-first architecture, enabling seamless data flow and contextual awareness across functions. Your core systems remain the single source of truth, while AI co-pilots, conversational interfaces, and real-time insights enhance every touchpoint across the insurance lifecycle.
Built on a PCI-DSS compliant, insurance-grade framework, Xymphony ensures the highest levels of data privacy, governance, and performance, empowering insurers to achieve agility and trust in the digital era.
The Four Pillars of Xymphony
Natural Language Experience (NLX)
Context-aware communication ensures faster resolutions and higher satisfaction.
Plug-and-Play Integration
No shadow data stores; your core remains the single source of truth.
AI-Driven
Intelligent Assistants
Designed to accelerate decision-making, enhance productivity, and reduce errors.
Secure and Compliant Orchestration
Ensures adherence to PHI/PII standards, regulatory and other jurisdictional compliance rules.
From Conversation to Execution: The Xymphony Stack
Xymphony turns messy, multi-step insurance work into clean, composable flows. The stack starts with NLX Interfaces that capture intent through chat, voice, email, and embedded UI with citations and explainability.
Agentic Orchestration then plans, routes, and enforces policy—calling tools and APIs, inserting human approvals, and tracing every step. Finally, Agents execute domain-specific tasks across underwriting, claims, and servicing—individually or as a team.
A single Xymphony control plane spans all layers for connectors, security, data/RAG, observability, and cost governance—running in our Workbench or any standards-based builder (AG-UI, A2A, MCP).
NLX Interfaces
The NLX layer is how users talk to the system—chat, voice, email, and in-app widgets. It captures intent, identity, and context, returning answers that are cited and explainable to source.
Capabilities
- 1. Multichannel: web chat, voice, email ingestion, and embedded UI.
- 2. Context & identity: session memory, role/permissions, and PII-aware redaction.
- 3. Grounded answers: citations, summaries, and “show your work.”
- 4. Compliance by design: prompt guardrails and content policies per LoB/state.
Agentic Orchestration
The orchestration brain plans tasks, selects tools, and coordinates agents under tight controls. It treats every workflow as a graph with checkpoints, SLAs, and human-in-the-loop.
Key Features
- 1. Planner/router: breaks intents into steps; picks best agent/tool/API.
- 2. Guardrails & approvals: policy rules, entitlement checks, and HIL review.
- 3. Toolcalling: standardized connectors (core systems, data, docs, payments).
- 4. Observability: run logs, traces, A/B evaluation, and rollback on failure.
Agents
Modular, reusable assistants that perform deterministic P&C work—stand-alone or as a coordinated swarm. Each agent is configurable, versioned, and measurable.
Types of Agents
- 1. Conversational: Underwriter Inbox Q&A with clause-level citations.
- 2. Voice: FNOL helper guiding callers and emitting structured claims intake.
- 3. Task: Estimate variance checker; endorsement change validator.
- 4. Team: Renewal “what changed” + producer summary + comms drafting.
Full-Stack Applications for Insurance
Xymphony comes with ready-to-use, core-integrated applications designed to accelerate time-to-value:
- Policy Servicing Portals (for policyholders)
- Submission & Quoting Modules (for agents/brokers)
- Risk Review Portals (for underwriters)
- FNOL & Claims Intake Workflows (for agents/policyholders)
- Workers’ Comp Servicing (for employers/employees)
- CSR & Enquiry Portals (for customer support teams)
Each application is prewired to core, prebuilt to scale, and outcome-obsessed, ensuring measurable ROI and operational excellence.
100+ plug-and-play P&C agents ready to deploy
- Hand-Crafted for P&C Insurance
- Leverage your internal knowledge bases
- Out of the Box Integrations
- Advanced Guardrails
- Built-in Evaluations & Datasets
- Complete Observability
- Platform & Model Agnostic.
Fine-Tuned Models for Insurance Context
Unlike generic LLMs, Xymphony uses fine-tuned, P&C-aware models that understand your domain language, forms, and regulatory boundaries.
These include:
- DAPT – Domain-Adaptive Continued Pretraining for broad P&C fluency
- SFT – Supervised Instruction Tuning for deterministic task formats
- PEFT / LoRA / Adapters – Persona- and LOB-specific small language models
- RAG-Aware FT – Grounded responses with citations and confidence control
- Safety & Compliance FT – Ensures PHI/PII redaction, jurisdictional adherence, and escalation logic
Every model is evaluated for accuracy, compliance, and explainability, giving carriers the confidence to scale AI responsibly.
Managed Applications. Managed Infrastructure.
Measurable Outcomes
Xymphony offers fully managed applications for insurance operations, along with scalable infrastructure to support hybrid and cloud-native deployments.
This ensures your teams focus on innovation, not integration.
- Deploy on your cloud or ours
- Monitor agent performance with built-in observability dashboards
- Scale workloads dynamically with elastic orchestration
- Maintain transparency through governed autonomy and auditability
Experience the Power of
AI-Driven Insurance
Reimagine your workflows, amplify your teams, and orchestrate outcomes that matter, all with Xymphony.