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Growing Economic Uncertainties Have Been a Leading Cause For Increased Risk Faced By Insurance Carriers

However, policyholders’ expectations to have a seamless and personalized omni-channel experience, growing regulatory compliance requirements, keeping up with technology advancements is an important and urgent initiative for insurers to act upon amidst these uncertainties.

To tackle these challenges efficiently and enhance business growth, Insurance Carriers need a technology partner who comprehends these specific challenges faced by insurance industry.

Smart IMS recognizes the need to rethink customer engagement models, digitize distribution and operations, and embrace data analytics to stay competitive. Our unique solution offering, “Insurance-in-a-Box,” focuses on adopting a comprehensive approach to restructuring insurers’ operating models. 

To know more, schedule a consultation, download our brochure, or experience the future of insurance with a “Insurance-in-a-Box” demo.

Unique Challenges Faced by the Insurance Industry:

Increase in Insurance Options

Carriers find themselves competing with not just traditional competitors and distribution channels but also new and Tech-Empowered players that are disrupting the way insurance is sold and serviced.

Easy Access to Insurance Services

Digital savvy customers and distribution partners expect round the clock, omni-channel self-service ways that are engaging and easy to use when purchasing insurance products.

Neglected Agent and Auxiliary Systems​

As compared to investments made to modernizing internal ecosystems, too little is spent on upgrading technology tools that enable agents and other distribution channels to do their job efficiently and effectively.

Ever-Changing Customer Preferences

These include factors such as age, language, wage, lifestyle, work-culture, and expectations that are rapidly changing with both current and new customers.

Product Lifecycle

The speed with which carriers are required to develop, market, distribute, and manage, insurance products is getting shorter than ever as they try to retain existing customers and acquire new ones while the cost of doing so escalates

Lower Investment Income

Reduced investment income means carriers have a greater need to make an underwriting profit and manage underwriting expenses effectively

Increasing Expenses

Increase in Replacement costs, raw material, cost of parts, transportation, labor etc. have led to adverse pressures on profitability for carriers

Rising Inflation

Inflation has a direct impact on a carriers cost and ability to settle claims speedily which in turn impacts the overall profitability.

Talent Attraction and Retention

Carriers find themselves at a disadvantage in terms of their ability to attract, retain and replace talented individuals with specialized skills and knowledge of the industry and this impacts their ability to address and tackle many of the other challenges.

Technology Debt and Backlogs

Carriers struggle to keep up with technological infrastructure improvements and have an ever-growing backlog of projects to execute and to remain competitive in the market.

Cost Effective Data Management

Carriers are obliged to turn to data and analytics to detect potential exposures early and devise mitigation plans accordingly, but this comes at a cost and a burden to smoothly integrate with data providers and vendors.

Business Assurance

Increased usage and frequent changes in the technology infrastructure leads to increased need to manage these changes and to invest in quality insurance programs to avoid disruption of service to customers and partners.

Changes in Risk Exposure

Changes in the frequency and severity of claims, new exposures with the passage of time, environmental, and political factors have a huge impact in terms of the profitability and performance hindering the carriers ability to underwrite new business.

Disruptions in Supply Chain

Global economic, political, and climate changes has an impact in terms of cost and time for carriers to settle claims thereby impacting the profitability of their business

Regulatory Compliance

Carriers find themselves with an Increased regulatory and compliance burden impacting their ability to focus on business retention and growth


Through analytics driven solutions and predictive modelling, carriers must be prepared for changes in demand for insurance coverage caused by economic cycles that affect the customers’ need for and ability to purchase insurance products and services.

End to End Insurance IT Solutions

The main components of the IT infrastructure is vital to the functioning of Insurance businesses.

End to End Insurance IT Solutions
Data and Computing

Includes systems aiding in embedding business intelligence - analytics, reporting and historical repositories, etc.,


Includes portals that are available to the customer to explore and purchase new insurance products and manage them.

Third Party Systems

Includes external systems with specialized and customized offerings such as digital marketing platform, websites, etc.,

Communication & Collaboration

Includes systems that are used for information exchange between key insurance stakeholders, helping in conversations, reporting, notifying etc.

Agent Platforms

Interfaces that the agents use to fulfil their core functions - onboard new customers, manage their own KPIs


Includes the heart of Insurance Processes like Policy Administration, Underwriting Workbench, Rating Engine, Claims System, Reinsurance Management, Billing, Ledger and Financial Management

Peripheral Systems

Includes platforms with auxiliary functions such as CRM, Document Management, Workflow/BPM, etc.,

Innovate Customer Engagement Models, Digitized Operations and Analytical Data Distribution

Technology performance, over the years, has become one of the critical areas of focus for business success.

However, one of the biggest challenges holding insurers back from innovation is capacity—physical capital, human capital and executive mindshare.

By reallocating necessary resources from core business tasks to potential disruptive initiatives, insurers can scale from short-term incremental gains to potential breakthroughs in technological advancements, market reach and efficient business models.

Smart IMS understands the complexities that this shift from the traditional way of conducting business brings. Smart IMS’s “Insurance-in-a-box” solution reimagines the operational models of insurers to ensure business relevance and continuity into the future. The core objective of this solution is to:

  • Upgrade legacy operations for better enterprise efficiency.
  • Increase resilience to uncertainties of the future.
  • Lower TCO
  • Unbind IT bandwidth for strategic initiatives.

Our Insurtech Service

Insurance Cloud

Enterprises are migrating to cloud-based systems to benefit from the agility of the system. We delegate cloud-certified specialists who would work with your team to create a personalized blueprint. 

Application Monitoring

To avoid unexpected downtime, Smart IMS offers robust application monitoring services powered by our customized tool, Avatar, ensuring the high availability and performance of business applications.

Quality Assurance

The Insurance Subject Matter Experts at Smart IMS' Testing Centre of Excellence (CoE) design customised frameworks that enable firms achieve speed to market while maintaining exceptional quality.​


Implementation Services

Through a deep industry understanding of P&C Insurance and multiple Insurance Suites, we provide optimal and affordable solutions for businesses to accelerate value delivery.


Application Management Services

Smart IMS’ “ready to rollout” service delivery framework is focused on lowering TCO and future-proofing customers’ investments in Insure-Tech solutions.

Infrastructure Mangement

Through accelerators spanning the infrastructure lifecycle, our comprehensive suite of services and delivery capabilities minimize the cost of managing IT infrastructure.  

Alliances That Foster Advancement 

Why Smart IMS?

Strong foundations that help Smart IMS deliver excellence.

Minimizing Enterprise Efforts

Industry Expertise

Our team has over two decades of experience and a thorough understanding of P&C insurance, allowing us to deliver innovative and compliant solutions while staying up to date with industry trends and regulations.

CollaborationDriving Business Value

End-to-End Management

Our comprehensive business consulting services guide you through every step of the process, from initial assessments and strategy development to implementation and ongoing support, ensuring a seamless and successful transformation.

Minimizing Enterprise Efforts

Regulatory Compliance

Remaining compliant with industry regulations is non-negotiable. Our consultants are knowledgeable in insurance industry regulations, ensuring that your business remains in full compliance throughout your journey.

Expertise Through Resources

Customized Solutions

Our innovation labs focus on building insurtech solutions and are tailored to your unique challenges, opportunities, and goals, providing solutions aligned with your vision and strategy. Our services aim to improve risk analysis, pricing, efficiencies in claims management, and automation in business operations.

Holistic Solutions and Services

Technology Integration

Our team has expertise in both business strategy and technology, allowing us to guide you through selecting, implementing, and integrating cutting-edge insurance software and systems for optimal efficiency and effectiveness.

Expertise Through Resources

Cost Efficiency

Smart IMS boasts of a robust delivery framework built on the principles of faster, better, and cost-effective solutions. With the help of a brilliant team of experts, we craft processes and technology solutions to deliver our services effectively.

Meet Our Industry Leaders

Get in Touch

Connect with us to learn more on how to optimize your business through our transformational enterprise solutions and services.

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