Long-term Remote Infrastructure Management services for a Global NGO

Long-term Remote Infrastructure Management services for a Global NGO

A global humanitarian aid, relief, and development non-governmental organization required infrastructure modernization and support.

The Challenge

In need of a vendor/partner who could provide proactive and reactive support for core virtual and standalone infrastructure, the client wanted a single integrated operational model to manage its IT environment. This included upgrading the business operations, securing the systems, service optimization and monitoring. The client also requested monitoring and support services from Smart IMS.

The Solution

Smart IMS developed and deployed a holistic solution for the client which included server infrastructure, risk analysis and management, service optimization and monitoring, as well as 24×7 support. The solution also involved Smart IMS upgrading the existing system and databases to the latest versions.

Services Offered
  1. Integrated Turnkey Monitoring 
  2. 24×7 Monitoring and Support 
  3. Setup and Management of Windows and Linux Servers 
  4. Monitoring Server Performance, Capacity, and Status 
  5. Server and Data Backup Management 
  6. Monthly Patch Management 

Tools and technologies used in this project include: 
Microsoft Azure ARC; Carbonite; 

Benefits delivered
  • Seamless Patching activity with support involving from 24X7 team. 
  • Consistent event and log analysis of the servers helped benefit the overall health of the servers. 
  • Data was secured and made ready for any recoveries in times of disaster by following the standardized procedures to manage backups whether it is cloud or local storage backups. 
  • Coordination during off hours with field engineers helps close the loop and turnaround time for the overall activities.

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