Services

Managed Infrastructure service for global leader in home décor

Managed Infrastructure Service for Global Leader in Home Décor

Overview Supported the entire enterprise lifecycle of a global leader in home décor, textiles, and design with 100% SLA Compliance. The Solution Smart IMS delivered a cohort of services as a lifecycle management solution customized for the company, which included setting up ticketing management, remote infrastructure management, security operation center and communication systems. Jira and …

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Salesforce Customization, Configuration and Deployment and Helpdesk Management Services for an International NGO

Salesforce Customization, Configuration and Deployment and Helpdesk Management Services for an International NGO

Overview An international non-governmental organization, headquartered in New York City, that conducts research and advocacy on human rights required Salesforce Administration setup and support. The Solution Smart IMS set up the required Salesforce applications across different sandboxes using Change Sets. Additionally, we managed add-in applications on the platform such as Apsona, Donor Search, and Strongpoint. …

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Long-term Remote Infrastructure Management services for a Global NGO

Long-term Remote Infrastructure Management services for a Global NGO

Overview A global humanitarian aid, relief, and development non-governmental organization required infrastructure modernization and support. The Challenge In need of a vendor/partner who could provide proactive and reactive support for core virtual and standalone infrastructure, the client wanted a single integrated operational model to manage its IT environment. This included upgrading the business operations, securing …

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